Last updated: November 25, 2021
Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we use a third-party system to determine and collect taxes automatically; you can see our 19 Signals GDPR Subprocessors list for more information.
We collect sales tax from 19 Signals customers based on the states where our third-party Tax collector system determines what is required to collect taxes.
Each US state has its own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
We collect VAT based on country, customer type, and customer VAT identification number, where our third-party tax collector system determines what is required to collect taxes.
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update.
Please contact our Support team if you have trouble or if:
You believe you’re being charged in error.
Your organization is tax-exempt or has a VAT identification number. Alongside your tax-exempt certification or VAT identification number, please include your account ID or domain when you email us.
You have any additional questions.